Role summary
As the Delivery Leader, Safety Services, you will manage the North American Safety Solutions business team. Your goal is to achieve annual financial metrics, including revenue, gross margin, orders, indirect costs, and customer satisfaction index targets. You will lead a large North American organization of approximately 20 accomplished technical resources across multiple industry-focused consultations. Team includes consultants, team leaders, and dotted line responsibilities for project managers. You also lead the development of the Safety Solutions business strategy through a direct team. This team will use shared resources, including the Global Engineering Center (GEC), other Lifecycle Services capabilities, application consultants, proposal engineers, and project administrative personnel. You will collaborate with Global Sales and Marketing teams. You also work with North America Lifecycle Services Commercial Teams, Regional Services & Solutions Directors (RSSDs), and other important partners. The goal of this collaboration is to ensure the successful execution and growth of the Safety Solutions business. Influence and coordinate shared resources through the GEC and other organizations to deliver high-quality project outcomes. You will report to the Delivery Director, Lifecycle Services.
Responsibilities
- Safety Leadership - Drive world-class safety practices in everything we do to ensure employees, customers, and project teams operate in a safe environment while delivering safety-related solutions and services.
- Business Performance - Drive business performance, profitability, operational excellence, and sustainable growth for the North American Safety Solutions business.
- Customer Satisfaction - Deliver superior customer satisfaction through exceptional project execution, quality delivery, disciplined project management, and strong customer relationships.
- Culture and Leadership - Embrace and promote the organization's cultural pillars
- Strengthen our commitment to integrity, diversity, and inclusion.
- Benchmark ourselves against the best-in-class organizations.
- Increase the speed and quality of decision-making.
- Foster continuous innovation and a steady stream of fresh ideas.
Requirements
- Bachelors degree or equivalent years of experience
- Legal authorization to work in the U.S.
- The ability to travel 20% of the time.
Nice to have
- Experience identifying opportunities for partnerships, strategic alliances, and acquisitions that support the Safety Solutions growth strategy and improve revenue and profitability.
- Solutions to drive standards and repeatable ways of working to reduce risk, accelerate schedule, and achieve high consistent quality.
- Experience as a recognized authority within industrial automation on industrial machine safety, LOTO, functional safety, and related Safety Solutions.
- Collaboration with commercial and sales organizations to drive growth and customer success.
- The knowledge to identify Safety Solutions capability development needs and establish direction for training, organizational development, succession planning, and talent management.
- Leadership experience of high-performing teams and a culture focused on customer success, project quality, and operational excellence.